This item is a Paper in the Social Networks and Web 2.0 track.
We examine the behavioral patterns of email usage in a large-scale enterprise over a three-month period. In particular, we focus on two main questions: (Q1) what do replies depend on? and (Q2) what is the gain of augmenting contacts through the friends of friends from the email social graph? For Q1, we identify and evaluate the signiﬁcance of several factors that affect the reply probability and the email response time. We ﬁnd that all factors of our considered set are signiﬁcant, provide their relative ordering, and identify the recipient list size, and the intensity of email communication between the correspondents as the dominant factors. We highlight various novel threshold behaviors and provide support for existing hypotheses such as that of the least-effort reply. For Q2, we ﬁnd that the number of new contacts extracted from the friends-of-friends relationships amounts to a large number, but which is still a limited portion of the total enterprise size. We believe that our results provide signiﬁcant insights towards informed design of advanced email features, including those of social-networking type. Categories & Subject Descriptors: H.4.3 [Communications Applications]: Electronic mail General Terms: Design, Measurement, Human Factors Keywords: Reply time, reply probability, email proﬁles.
Fun web stuff for this record
- RKBExplorer (from linked data workshop)
- URI: http://eprints.rkbexplorer.com/id/www2009/eprints-72
Browse the data for this paper at RKBExplorer
- REST Interface
- ORE Resource Map
- ORE was described in the Linked Data Workshop. View Resource Map
- Export Record As...
Repository Staff Only: item control page | Correct metadata | Add files
About this site
This website has been set up for WWW2009 by Christopher Gutteridge of the University of Southampton, using our EPrints software.
Add your Slides, Posters, Supporting data, whatnots...
If you are presenting a paper or poster and have slides or supporting material you would like to have permentently made public at this website, please email
email@example.com - Include the file(s), a note to say if they are presentations, supporting material or whatnot, and the URL of the paper/poster from this site. eg. http://www2009.eprints.org/128/
It's impractical to add all the workshops at WWW2009 by hand, but if you can provide me with the metadata in a machine readable way, I'll have a go at importing it. If you are good at slinging XML, my ideal import format is visible at http://www2009.eprints.org/import_example.xml
We (Southampton EPrints Project) intend to preserve the files and HTML pages of this site for many years, however we will turn it into flat files for long term preservation. This means that at some point in the months after the conference the search, metadata-export, JSON interface, OAI etc. will be disabled as we "fossilize" the site. Please plan accordingly. Feel free to ask nicely for us to keep the dynamic site online longer if there's a rally good (or cool) use for it...
- WWW2009 EPrints supports OAI 2.0 with a base URL of http://www2009.eprints.org/cgi/oai2
- The JSON URL is http://www2009.eprints.org/cgi/json?callback=function&eprintid=number
To prevent google killing the server by hammering these tools, the /cgi/ URL's are denied to robots.txt - ask Chris if you want an exception made.
Feel free to contact me (Christopher Gutteridge) with any other queries or suggestions. ...Or if you do something cool with the data which we should link to!
These are not directly related to the EPrints set up, but may be of use to delegates.
- Social tool links
- I've put links in the page header to the WWW2009 stuff on flickr, facebook and to a page which will let you watch the #www2009 tag on Twitter. Not really the right place, but not yet made it onto the main conference homepage. Send me any suggestions for new links.