WWW2009 EPrints

Behavioral Profiles for Advanced Email Features

This item is a Paper in the Social Networks and Web 2.0 track.

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Abstract

We examine the behavioral patterns of email usage in a large-scale enterprise over a three-month period. In particular, we focus on two main questions: (Q1) what do replies depend on? and (Q2) what is the gain of augmenting contacts through the friends of friends from the email social graph? For Q1, we identify and evaluate the significance of several factors that affect the reply probability and the email response time. We find that all factors of our considered set are significant, provide their relative ordering, and identify the recipient list size, and the intensity of email communication between the correspondents as the dominant factors. We highlight various novel threshold behaviors and provide support for existing hypotheses such as that of the least-effort reply. For Q2, we find that the number of new contacts extracted from the friends-of-friends relationships amounts to a large number, but which is still a limited portion of the total enterprise size. We believe that our results provide significant insights towards informed design of advanced email features, including those of social-networking type. Categories & Subject Descriptors: H.4.3 [Communications Applications]: Electronic mail General Terms: Design, Measurement, Human Factors Keywords: Reply time, reply probability, email profiles.

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RKBExplorer (from linked data workshop)
URI: http://eprints.rkbexplorer.com/id/www2009/eprints-72
Browse the data for this paper at RKBExplorer
REST Interface
http://www2009.eprints.org/cgi/rest/eprint/72/
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About this site

This website has been set up for WWW2009 by Christopher Gutteridge of the University of Southampton, using our EPrints software.

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We (Southampton EPrints Project) intend to preserve the files and HTML pages of this site for many years, however we will turn it into flat files for long term preservation. This means that at some point in the months after the conference the search, metadata-export, JSON interface, OAI etc. will be disabled as we "fossilize" the site. Please plan accordingly. Feel free to ask nicely for us to keep the dynamic site online longer if there's a rally good (or cool) use for it...

Fun Stuff

OAI:
WWW2009 EPrints supports OAI 2.0 with a base URL of http://www2009.eprints.org/cgi/oai2
JSON
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Handy Tools

These are not directly related to the EPrints set up, but may be of use to delegates.

Social tool links
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SplashURL.net
When demoing live websites, use this tool to shorten the current URL and make it appaer real big, your audience can then easily type in the short URL and get to the same page as you. Available as a javascript bookmark